iPhone 11 Display Alert: What We Know
Earlier this year, Apple rolled out an update that included a warning in the Battery Health center of iPhone Xs, Xs Max, and XR devices, alerting the customer if the phone didn’t recognize the replacement battery as an original part.
On September 24, Apple published a support document regarding replacement screens for iPhone 11, 11 Pro, and 11 Pro Max. This document addresses the reports we’ve seen over the past two days regarding the iOS 13.1 “Genuine iPhone Display” notification on iPhone 11 models.
According to our in-house testing, if the display is replaced with a new assembly, (Genuine OEM included), a notification will appear on the lock screen for 4 days after the issue is first detected. The alert will then live in the settings menu for another 15 days. After 15 days, it will then be moved to Settings > General > About.
Image via Apple
*Please note that this display warning does not impact the ability to use the device.
Another notification that appears after the assembly is replaced states, “Apple has updated the device information for this iPhone.” We understand that this notification could be unsettling to many customers and independent repair technicians. It’s possible this notification means that Apple has been notified that the device has been opened by a repair professional. Depending on the future state of this “display message,” it may cause issues for the user if they contact Apple for a repair in the future.
Apple hasn’t responded to any comments at this time. We’ll be sure to update this post with any news about this message, so stay tuned.
In the meantime, if you'd like a document to use to educate your customers about this update, click the button below.