New Android Update Simplifies OnePlus Display Repairs

If you’ve performed screen repairs on OnePlus devices, you’ve likely run into fingerprint scanning issues post-repair. It can be frustrating to tell your customers that they will lose the fingerprint functionality on their phone, especially if it’s when you’re handing it back to them. With a new update using Android 12, however, you’ll be able to perform screen repairs with fingerprint functionality on the majority of OnePlus models. For the full list, see below:

How to Enable OnePlus Fingerprint Functionality During Repair

In order to make the fingerprint scanner on a OnePlus 8, 8 Pro, 8T, 9, 9 Pro, or 10 Pro functional after screen repair, update the phone to Android 12. OnePlus has provided detailed instructions, so make sure you bookmark that page for the next time a OnePlus customer walks through your door.

How to Navigate Conversations About OnePlus Screen Repair Options

Before you perform a screen repair on a OnePlus device, it’s important to tell your customer how the fingerprint scanner will be affected. For OnePlus 6T, 7, 7 Pro, and 7T, the fingerprint scanner will not work after the repair unless your store is a OnePlus Authorized Repair Center and has the software to do so. For OnePlus 8, 8 Pro, 8T, 9, 9 Pro, or 10 Pro, the customer can either give permission to update the phone to Android 12 or not update and lose fingerprint functionality. For Nord series devices, the screen can be replaced with no loss of phone functionality.

If your customer isn’t comfortable with the update to Android 12, that’s okay! Since Android 12 is currently in its beta version, as of when this is being written, you can use it as a way to follow-up with them later. A talk track like, “Would you like us to contact you once Android 12 is out of beta to see if we can get your fingerprint functionality working again?” is a great way to continue the conversation and get them back in your store to purchase accessories or provide further assistance.

Considering Android 12 is still in beta, updates surrounding this are likely to come in a matter of time. With that said, if any significant changes are made to the process, we’ll be sure to update you.