If you are unable to find your answer here, please feel free to reach out to your sales rep, or call the main line at (855) 422-4544
Our parts testing process is a multi-step process that begins with our team in China and ends with the low defect rate and lifetime warranty that Mobile Defenders is known for. Our quality control and purchasing team works closely with vendors and manufacturers overseas to ensure that each part is carefully tested and manufactured well enough to meet our quality standards before it even reaches our warehouse facilities. Once we get them, our receiving team (we have a real wizard!) implements a multi-point test on screens and digitizers for quality and effectiveness before they’re released to stock and shipped out. We are so confident in our quality standards, that we are happy to offer a lifetime warranty on all of our parts against defects!
Please click here for a detailed comparison between our part lines!
Absolutely! Mobile Defenders has the largest (and best) customer service team in the industry! Our customer service experts and techs are available to help with support questions, concerns, shipping, repairs, fantasy sports, anything you need.
If you haven’t met your dedicated service team member yet, they can’t wait to get in touch! You will have a direct line available for instant access and a dedicated account rep who works for YOU; no call centers, operators, or voicemail necessary. We are available during normal business hours (9am-6:30pm Eastern and Pacific) by phone at (855) 422-4544, email at firstname.lastname@example.org, or LiveChat on the website.
We offer a simple and competitive Buyback program for LCDs and Digitizers. Our program pays out in credit or PayPal for a variety of device screens and models. Find a price list and create a quote here!
We do! While all the prices you see on the site are already at wholesale, we also offer extra discounts and tiered price breaks for qualified, loyal partners. Give us a call today to learn more about our pricing structure, and how it can work for you!
We accept all major credit card and PayPal options, and are currently offering billing agreements through Behalf. For lightning-fast ordering, you can save any one of these payment options to your account profile on secure servers through Authorize.net and PayPal.
We also offer a complimentary local pickup option at our World Headquarters in Grand Rapids, Michigan. Please allow one hour for order processing. We’d love to meet you!
Of course! We offer terms through a company called Behalf, which offers 15 day terms to qualifying partners currently, with more to come! Contact your dedicated service rep or click here for more information.
Mobile Defenders World Headquarters and warehouse facility is located in Grand Rapids, Michigan.
Mobile Defenders offers a variety of shipping methods through some of the most reliable carrier methods available. We offer next-day and ground options to anywhere in the continental US, and affordable, flat-rate International shipping to anywhere in the world. Orders placed before your region’s shipping cutoff time will be shipped same-day. Visit our shipping policy page for more information.
Yes! We offer free USPS or Ground shipping on orders over $500, as well as free Overnight shipping on orders over $1500. Visit our shipping policy page for more information.
Absolutely! Please allow at least two hours processing time for your order, but we would love to meet you!
Absolutely! As long as your order status still shows as “processing” you will be able to add parts without paying additional shipping. Just add extra parts to your shopping cart, proceed through check-out like normal, and you will see a checkbox in the Shipping Options menu that says “combine with previous order.” click that option and you’re good to go! Your new order will be added to the last one with no extra shipping cost.
Please Click Here to view our warranty policy
Per our return policy, shipping is always paid by the customer at this time, unless it is a pre-determined shipping error on our part. You can RMA a parts warranty any time for the life of the part, or we’ll be glad to credit you for unused merchandise up to 31 days after purchase. Find a quick and easy RMA how-to guide here!
At this time, our system does not allow for cross shipments. The best thing to do if you're in a hurry is to re-order the part immediately, and use the credit you receive toward a future purchase.
Do it! Please be sure to indicate on the shipping label that your box needs to go to both the Returns and Broken Screens departments.