Returns Policy

*All returns are processed within 7-10 business days.

Due to Mobile Defenders’ experience and knowledge of the mobile repair industry; we provide our customers with the same customer service, respect, and warranty policies that we expect in our repair locations.  Mobile Defenders prides itself on the highest quality parts and service.  Nonetheless, we understand the nature of the repair industry and extend our technical knowledge and experience to our customers. 

Although our products are tested by hand throughout the supply chain, defects and issues will always be an unfortunate part of our industry.  That is why we extend our generous refund or return policy to all Mobile Defenders' customers.  The details of this policy are discussed below:
 

Return Merchandise Authorization (RMA) Process and Requirements

1. RMA Documentation is required for all returns and must be included in the return package. RMA’s may be requested via your customer account.

2. Warranty will not apply to parts that have been modified or installed.

3. Return shipping is always paid by the buyer unless determined to be a shipping error.

4. All refunds will be posted as internal store credit unless agreed upon by Mobile Defenders.

5. Products sent to Mobile Defenders without RMA Documentation will be returned to the customer at their cost.

6. All products returned to Mobile Defenders that were not originally sold by Mobile Defenders or denied because of Mobile Defenders' warranty policy will be recycled.


Refunds:

*RMA (Return Merchandise Authorization) #’s are required for all returns.

1-15 Days: Customers have 1-15 days of merchandise purchase date for a full refund. This policy is given to all products we offer and is accepted given any reason for return.  Return shipping is always paid by buyer.

16-30 Days: All merchandise can be returned within the 16-30 day range after initial product purchase but may be subject to a 15% restocking-fee.  Refunded amount will reflect current selling price or purchase price, whichever is lower.

31+ Days: No Refunds will be given after 31 days of initial purchase.

Note:  Unless otherwise agreed upon, all refunds will be posted as internal store credit available for use on any products Mobile Defenders offers.


Exchanges:

*RMA (Return Merchandise Authorization) #’s are required for all returns.

Mobile Defenders does not currently offer exchanges on product returns.  We will, however, be more than happy to credit your account so that the replacement item can be purchased.

 

Cross Shipping

Mobile Defenders will not cross-ship any defect return/refund. In order to cross-ship a defective part, another part must be purchased and a refund will be applied upon receival and testing of the defect part.   

 

Shipping Errors

Mobile Defenders works to minimize any shipping errors; however, we are aware that they happen. In instances where a shipping error has occurred, we ask that you please report it immediately (3-5 business days) by calling 616-551-2286 or submitting a RMA request via your customer account. In instances of incorrect shipments, Mobile Defenders will cross-ship the correct part(s) and provide a return label for the return of the incorrect part(s). 

 

Policy Abuse

Mobile Defenders reserves the right to alter our returns and exchanges policy. Any customer that is deemed to be “abusing” our generous returns policy can be subject to firm and stricter policies.

 

Policy Changes

Mobile Defenders’ returns/exchanges/warranty policies are subject to change at any time, and no warning or notice is necessary.