Returns Policy

Effective 7/1/2013. Updated 4/16/2016.

*All returns are processed within 3-7 business days.

Due to Mobile Defenders’ experience and knowledge of the mobile repair industry; we provide our customers with the same customer service, respect, and warranty policies that we expect in our repair locations.  Mobile Defenders prides itself on the highest quality parts and service.  Nonetheless, we understand the nature of the repair industry and extend our technical knowledge and experience to our customers. 

Although our products are tested by hand throughout the supply chain, defects and issues will always be an unfortunate part of our industry.  That is why we extend our generous refund or return policy to all Mobile Defenders' customers.  The details of this policy are discussed below:
 

Return Merchandise Authorization (RMA) Process and Requirements

1. RMA Documentation is required for all returns and must be included in the return package. RMA’s may be requested via your customer account.

2. Warranty will not apply to parts that have been damaged or destroyed by technician error.

3. Return shipping is always paid by the customer unless determined to be a shipping error, in Mobile Defenders’ sole discretion.

4. All refunds will be posted as internal store credit unless agreed upon by Mobile Defenders.

5.Products sent to Mobile Defenders without RMA Documentation will be returned to the customer at customer’s sole cost.

6. All products returned to Mobile Defenders that were not originally sold by Mobile Defenders or denied because of Mobile Defenders' warranty policy will be recycled after 30 days. If you would like your product back, please contact customer service at 616-551-2286.

7. Mobile Defenders is not responsible for any products that are lost or damaged in transit during the return process.

8. Mobile Defenders is not responsible and does not warrant for damages caused by improper use or accidents.


Refunds:

*RMA (Return Merchandise Authorization) #’s are required for all returns.

Mobile Defenders offers a lifetime warranty period.

Mobile Defenders reserves the right to institute a restocking fee for any unused products, at any time.

Note:  Unless otherwise agreed upon, all refunds will be posted as internal store credit available for use on any products Mobile Defenders offers. In any event, Mobile Defenders is not responsible for interest charges made by customer’s credit card company while waiting for returns to be refunded to your card.


Exchanges:

*RMA (Return Merchandise Authorization) #’s are required for all returns.

Mobile Defenders does not currently offer exchanges on product returns.  We will, however, be more than happy to credit your account so that the replacement item can be purchased.

 

Cross Shipping

Mobile Defenders will not cross-ship any defect return/refund. In order to cross-ship a defective part, another part must be purchased and a refund will be applied upon receipt and testing of the defect part.   

 

Shipping Errors

Mobile Defenders works to minimize any shipping errors; however, we are aware that they happen. In instances where a shipping error has occurred, we ask that you please report it immediately (3-5 business days) by calling 616-551-2286 (MD Midwest), 559-785-2903 (MD West) or submitting a RMA request via your customer account. In instances of incorrect shipments, Mobile Defenders will cross-ship the correct part(s) and provide a return label for the return of the incorrect part(s). 

 

Policy Abuse

Mobile Defenders reserves the right to alter our returns and exchanges policy. Any customer that is deemed to be “abusing” our generous returns policy may be subject to firmer and stricter policies in Mobile Defender’s sole discretion. The failure of Mobile Defenders at any time to require customer’s performance of any provision of this Return Policy shall not be deemed a continuing waiver of that provision or a waiver of any other provision of this policy.

 

Policy Changes

The interpretation and enforcement of these return policies remain in the sole and absolute discretion of Mobile Defenders. These policies may be subject to change at any time, without prior warning or notice to customer.