General Returns Policy
The Mobile Defenders Lifetime Warranty
Mobile Defenders’ quality assurance initiatives include our famous lifetime warranty on ALL premium products - in addition to international and domestic inspection processes, ISO-certified testing procedures and a commitment towards further investment in raising quality standards industry-wide! Still, with delicate electronic components (and various shipping stages) - part defects are an unfortunate reality. Luckily, we’re here to take as much of the “headache” out of the returns process and be with you every part of the way.
Returns Documentation (Electronic and Print) Requirements
Please make sure to include the required paperwork for your "RMAs" and "Broken Screen Buyback Packing Lists" as accurate documentation is an integral component of efficient operations. Providing this data with any shipments to MD enables us to maximize the pace at which we can process and serve you.
Unfortunately, if an item is shipped to Mobile Defenders without paperwork, processing will be delayed significantly. Though our team members will make every attempt to identify mystery shipments, we can not guarantee their successful processing. These items go into our “status pending - more information needed” queue and are recycled after 30 days (if ownership can not be uncovered).