If you are unable to find your answer here, please feel free to reach out to your sales representative, or call the main line at 616-551-2286
Have Questions About the Temporary Pause on Ordering?
Where can I order replacement parts while your e-commerce platform is temporarily disabled?
We were recently acquired by MobileSentrix. We suggest visiting their website for all your mobile repair part needs.
Do I need to be a business to order parts from MobileSentrix?
Yes, you need to be a registered business to buy parts from MobileSentrix.
What are MobileSentrix’s shipping cutoffs and return policies?
You can view all of MobileSentrix’s shipping information here. MobileSentrix provides a range of shipping options, both domestically and internationally.
As for their return policy, you can find all of the information you need here.
If I have a return to make, can I still do that through my Mobile Defenders account?
Beginning Dec. 1st, all returns of Mobile Defenders product should be made on mobilesentrix.com. Already have an account? Log in and create an RMA, choosing a product similar to the Mobile Defenders product you're returning. Never ordered from MobileSentrix? Simply create an account by clicking here. Need help? Click the chat button in the bottom right corner, email us at firstname.lastname@example.org, or give us a call at (616) 551-2286.
Can I call the Mobile Defenders customer service line for MobileSentrix questions?
MobileSentrix has a customer service team that is eager to assist you.
Their hours of operation are Monday through Friday 10 a.m. to 9 p.m. ET and Saturday 2 p.m. to 6 p.m. ET. You can call their team at (202) 540-9946.
What will happen to the internal credit on my Mobile Defenders account?
All of your internal credit will be transferred to your MobileSentrix account upon request. It will also still be available once the Mobile Defenders website reopens.
When will Mobile Defenders be back up and running?
We need some time to prepare for exciting changes coming soon. Stay tuned and keep an eye on our social platforms, so you don't miss out on important updates.
Will I be able to access my order history while the e-commerce platform is paused?
Yes, but we highly recommend downloading it as well. You can retrieve this information by logging into your account, clicking on My Orders, then View Order, and lastly Print Order. If you'd prefer, change the Destination to Save As PDF. Alternatively, you can reach out by calling (616) 551-2286 or emailing email@example.com.
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