(855) 422-4544CONTACT US
0item(s)

You have no items in your shopping cart.

Product was successfully added to your shopping cart.


Please log into your account first
Click here to log in

How to Make a Return

Mobile Defenders is a customer-first organization. We strive to be your supplier of choice and partner in business. Our hassle-free and easy to understand returns process is designed to do just that! Read below to learn more:

Step 1

Login

Log in to the same account that you used to purchase the item. Navigate to the Product Returns page by clicking here

Step 2

Create an RMA Form

Click the button below to view a step-by-step guide on creating returns documentation

Step 3

Send your Product

Print your RMA form and include it in the box. We will send you an email when your returns have been processed!

General Returns Policy

The Mobile Defenders Lifetime Warranty

Mobile Defenders’ quality assurance initiatives include our famous lifetime warranty on ALL premium products - in addition to international and domestic inspection processes, ISO-certified testing procedures and a commitment towards further investment in raising quality standards industry-wide! Still, with delicate electronic components (and various shipping stages) - part defects are an unfortunate reality. Luckily, we’re here to take as much of the “headache” out of the returns process and be with you every part of the way.

Returns Documentation (Electronic and Print) Requirements

Please make sure to include the required paperwork for your "RMAs" and "Broken Screen Buyback Packing Lists" as accurate documentation is an integral component of efficient operations. Providing this data with any shipments to MD enables us to maximize the pace at which we can process and serve you.

Unfortunately, if an item is shipped to Mobile Defenders without paperwork, processing will be delayed significantly. Though our team members will make every attempt to identify mystery shipments, we can not guarantee their successful processing. These items go into our “status pending - more information needed” queue and are recycled after 30 days (if ownership can not be uncovered).

Warranty information by product type

All Regular Replacement Parts

Warranty Information

  • Lifetime warranty covers only manufacturer defects/workmanship, and does not include cracks or incidental damages
  • We do not accept returns with technician damage
  • Parts must be purchased from Mobile Defenders
  • If the part is broken in transit, we allow 3 business days to return
  • Upon return, parts are to be sent back in "like-new" condition (as feasible).

If the product is non-defective but returned (for any reason), a restocking fee may be applied:

  • 0 - 30 days - NO restocking fee
  • 31 - 90 days - 30% restocking fee
  • No returns accepted after 90 days, unless product is defective

Zero-Cycle Batteries

Warranty Information

  • 1 Year warranty on defective batteries
  • Batteries must be purchased from Mobile Defenders
  • If the battery is damaged in transit, we allow 3 business days to return
  • Upon return, parts are to be sent back in "like-new" condition (as feasible).

If the battery is non-defective but returned (for any reason), a restocking fee may be applied:

  • 0 - 30 days - NO restocking fee
  • 31 - 60 days - 20% restocking fee
  • 61 - 90 days - 35% restocking fee
  • No returns accepted after 90 days, unless product is defective

Batteries

Warranty Information

  • 6-month warranty on defective batteries
  • Batteries must be purchased from Mobile Defenders
  • If the battery is damaged in transit, we allow 3 business days to return
  • Upon return, parts are to be sent back in "like-new" condition (as feasible).

If the battery is non-defective but returned (for any reason), a restocking fee may be applied:

  • 0 - 30 days - NO restocking fee
  • 31 - 60 days - 20% restocking fee
  • 61 - 90 days - 35% restocking fee
  • No returns accepted after 90 days, unless product is defective

MDStandard

Warranty Information

  • 60-day warranty on manufacturer defects/workmanship, and does not include cracks or incidental damage
  • We do not accept returns with technician damage
  • Parts must be purchased from Mobile Defenders
  • If the part is damaged in transit, return must be requested within 3 days of receiving
  • Upon return, parts are to be sent back in "like-new" condition (as feasible).

If the part is non-defective but returned (for any reason), a restocking fee may be applied:

  • 0-15 days - 20% restocking fee
  • 16 -45 Days - 35% restocking fee
  • No returns accepted after 45 days, unless product is defective

Accessories and Tools

Warranty Information

  • 90-day warranty against manufacturer defects
  • Products must be purchased from Mobile Defenders
  • If the item is damaged in transit, return must be requested within 3 days of receiving
  • Upon return, parts are to be sent back in "like-new" condition (as feasible).

If the tool or accessory is non-defective but returned (for any reason), a restocking fee may be applied:

  • 0 - 14 days - NO restocking fee
  • 15 -30 days - 20% restocking fee
  • No returns accepted after 30 days, unless defective

Devices

Warranty Information

  • 30-day warranty on defective devices
  • We do not accept returns with cracks or incidental damage
  • We do not accept returns with technician damage
  • The device must be purchased from Mobile Defenders
  • If the device is damaged in transit, return must be requested within 3 days of receiving
  • Upon return, parts are to be sent back in "like-new" condition (as feasible).

If the device is non-defective but returned (for any reason), a restocking fee may be applied:

  • 0-14 days - 20% restocking fee
  • No returns accepted after 14 days, unless device is defective
  • No returns accepted after 30 days (Unless iCloud / Activation / No Service Problem)

Chromebooks

Warranty Information

  • 1 Year warranty on batteries, adapters, and motherboards.
  • Lifetime warranty on all other parts.
  • Lifetime warranty covers only manufacturer defects/workmanship, and does not include cracks or incidental damages.
  • Parts must be purchased from Mobile Defenders.
  • If the Chromebook part is damaged in transit, we allow 3 business days to return.
  • Upon return, parts are to be sent back in "like-new" condition (as feasible).

If the Chromebook part is non-defective but returned (for any reason), a restocking fee may be applied:

  • 0 - 30 days - NO restocking fee
  • 31 - 90 days - 30% restocking fee
  • No returns accepted after 90 days, unless product is defective

Drones

Return Policy

We know you're going to love your new drone purchase but if you do decide to return your order, please review our policy carefully.


All drones / drone parts purchased from Mobile Defenders are returnable for Refund within 10 days of receiving item. All returns are subject to approval by Mobile Defenders. If the product has been damaged, used, and or is not in its original condition, then we may refuse to offer a refund. This means you may not fly or use any of these products. Once a product has been used, modified or damaged it may not be returned. If item is defective within the first 10 days of receipt it can be refunded for Mobile Defenders internal credit, please contact us at sales@mobiledefenders or (616-551-2286) to begin this process. Shipping and handling charges are non-refundable.


Please note the restocking fees on items may apply:

  • If item(s) are returned in unopened box or unopened factory packaging the assessed restocking fee will be 12%.
  • If item(s) have been opened but are in new condition/never flown the assessed restocking will be 15%.
  • No returns will be accepted for used products or items that show any cosmetic wear.

Mobile Defenders reserves the right to change its prices without notice. Products purchased prior to a price change does not warrant or qualify for a store credit or a partial refund for any difference in pricing.


Limited Warranty

The validity of the Manufacturer's Limited Warranty is between 3 months and up to 1-Year for most products. Misuse, abuse, modifications (both to hardware or software) or neglect negates this warranty. If a product fails to function its purpose due to manufacturing errors and is within the first 10 days of receipt by the customer, then the product is covered under Mobile Defenders Limited Warranty. Outside of 10 days, warranty claims must be submitted directly to the manufacturer (please visit their support page here: http://www.dji.com/support).


Mobile Defenders Limited Warranty does not cover the product for cosmetic defects that does not limit the product's functionality (such as: color coherence, indistinct patterns caused by manufacturing methods, coating retouch details, scratches on the surfaces, any sounds which may occur when making adjustments on the products, etc.).

VoiceComm Accessories

Warranty Information

  • 90-day warranty on defective VoiceComm accessories
  • The accessory must have been purchased through Mobile Defenders
  • If the item is damaged in transit, return must be requested within 3 days of receiving
  • Upon return, parts are to be sent back in "like-new" condition (as feasible).

If the VoiceComm accessory is non-defective but returned (for any reason), a restocking fee may be applied:

  • 0 - 10 days - 20% restocking fee
  • No returns accepted after 10 days, unless defective

Parts not from Mobile Defenders

Our Policy

Unfortunately, Mobile Defenders does not accept returns for products purchased elsewhere; these warranties will be denied and recycled after 7 days.

Restocking Fees

What is a restocking fee?

When a product is non-defective but you would like to return it anyway, a restocking fee may be applied. Additionally, the product is refunded based on the current market rate. Please see the full Returns Policy for the product you are looking to return by following the links above.


Every part returned to Mobile Defenders is tested by our RMA department for technician or incidental damage, regardless of the reason for the RMA. We do this to ensure quality of future part orders, and guarantee any products returned to stock are of the highest quality.


The restocking fee on non-defective parts ranges from 20% to 35%, and is non-refundable depending on the product and the time of the return. Please note that this only applies to non-defective products.

Returns FAQ

Why doesn't everything have a lifetime warranty?

Lifetime Warranty Explanation

Mobile Defenders stocks a large range of products from several suppliers across a number of different platforms. We are partnered with VoiceComm to provide you with a line of premium accessories, and are proud to offer a new line of devices and MD Standard screens to provide a total solution to your business needs.


VoiceComm offers a 90-day warranty on all of their accessories, and we are glad to pass that service on to you. Our line of devices carry a 30-day warranty through Mobile Defenders as a courtesy on items processed by our team.


We offer a 60-day warranty on our MD Standard line to further lower the cost and pass the savings down to you. If you have any questions on any of our warranties, please reach out to your dedicated account representative today!

How do refunds / exchanges work?

Exchanges

Due to the volatility of market pricing and stock levels, Mobile Defenders does not offer direct exchanges. Our streamlined process is designed to issue internal credit once the return has been processed. Internal credit can then be used for a replacement part, or any other item available in our online store.


Refunds

If you’re looking for a refund to the original form of payment for your return, please contact your representative and indicate on the RMA paperwork that you are looking for a credit card or PayPal refund. No direct refunds will be issued after 60 days from the original order.


Our standard policy is to provide internal credit for broken screens and return reimbursements at the current market rate - so that you can seamlessly use those funds for your inventory supplying in the future. Except under specific scenarios, like MD-sponsored promotions, all shipping is the responsibility of the customer.

How do I get my product back to MD?

No hassle returns

If you need to return a product purchased from Mobile Defenders, start by accessing your account and filling out return paperwork here. Print the completed return paperwork and place it in the package with the item you are returning. Including the paperwork is essential to our process, and will ensure that your RMA gets processed quickly and efficiently.


When it’s time to ship your return package, address it to the regional MD warehouse closest to you (see respective addresses below) or visit our contact page here. When MD receives the package, an email will be delivered to your inbox.


Mobile Defenders
3990 44th St. SE
Kentwood, MI 49512

You will receive another email describing our technicians’ assessment of the return within 3-7 business days. Once the assessment has been made, internal credit will be available immediately.

What does “like new” condition mean?

Product expectations

Mobile Defenders defines “like new” condition as a product that has minimal to no signs of wear. Intact packaging and protective wrapping should be included when shipped, to prevent damage.

Examples of unacceptable product. (Click images to see larger version.)

What is the goal of our returns program?

Our Promise to you

Mobile Defenders has worked to design a generous returns program that is easy to use and takes as little time and overhead away from your business as possible. We know the hassle of defective parts and returns, and we aim to make our process as quick and painless as possible. If you have any questions at all about our RMA or returns process, feel free to contact your dedicated account representative any time!

What do I do if my returns get denied?

Our Policy

Don't worry - we're with you every part of the way - denials are very rare!


The most common reason for denial is because a given product was not purchased from Mobile Defenders.


If you'd like the product returned to you on your next order, please contact your designated rep within 7 days. Unfortunately, all denied products are recycled after a one week grace period, and thus, are no longer recoverable.

What do I do if I have further questions?

Reach out to us!

Mobile Defenders has the largest support team in the industry. We are always available for any question you may have. Reach out to our general support line at 855-422-4544, or reach out to your sales rep.

Updated 2/20/2017