Mobile Defenders is a customer-first organization. We strive to be your supplier of choice and partner in business. Our hassle-free and simple to understand returns process is designed to do just that!
Read below to learn more:
Log in to the same account that you used to purchase the item. Navigate to the Product Returns page.
Click "Product Returns" on the left side of your customer dashboard, then press "Create a Return". Follow the steps indicated on this page to build your RMA.
Print your RMA form and include it in the box. We will send you an email when your returns have been processed!
Mobile Defenders’ quality assurance initiatives include our warranty, in addition to international and domestic inspection processes, ISO 9001:2015 certified testing procedures, and a commitment towards further investment in raising quality standards industry-wide! Still, with delicate electronic components (and various shipping stages) - part defects are an unfortunate reality. Luckily, we’re here to take the “headache” out of the returns process by being with you every part of the way.
Unfortunately, if an item is shipped to Mobile Defenders without paperwork, processing will be delayed significantly. Though our team members will make every attempt to identify mystery shipments, we can not guarantee their successful processing. These items go into our “status pending - more information needed” queue and are recycled after 30 days (if ownership can not be uncovered).
Mobile Defenders stocks a large range of products from several suppliers across a number of different platforms. We are partnered with VoiceComm to provide you with a line of premium accessories, and are proud to offer replacement batteries provide a total solution to your business needs.
VoiceComm offers a 90-day warranty on all of their accessories, and we are glad to pass that service on to you.
We offer a 6-month warranty on replacement batteries due to the lifecycle of these replacement parts. If you have any questions on any of our warranties, please reach out to your dedicated account representative today!
Due to the volatility of market pricing and stock levels, Mobile Defenders does not offer direct exchanges. Our streamlined process is designed to issue internal credit once the return has been processed. Internal credit can then be used for a replacement part, or any other item available in our online store.
Our standard policy is to provide internal credit for broken screens and return reimbursements at the current market rate - so that you can seamlessly use those funds for your inventory supplying in the future. Except under specific scenarios, like MD-sponsored promotions, all shipping is the responsibility of the customer.
If you need to return a product purchased from Mobile Defenders, start by accessing your account and filling out return paperwork here. Print the completed return paperwork and place it in the package with the item you are returning. Including the paperwork is essential to our process, and will ensure that your RMA gets processed quickly and efficiently.
When it’s time to ship your return package, address it to the address below. When Mobile Defenders receives the package, an email will be delivered to your inbox.
You will receive another email describing our technicians’ assessment of the return within 3-7 business days. Once the assessment has been made, internal credit will be available immediately.
Mobile Defenders defines “like new” condition as a product that has minimal to no signs of wear. Intact packaging and protective wrapping should be included when shipped, to prevent damage.
Mobile Defenders has worked to design a generous returns program that is easy to use and takes as little time and overhead away from your business as possible. We know the hassle of defective parts and returns, and we aim to make our process as quick and painless as possible. If you have any questions at all about our RMA or returns process, feel free to contact your dedicated account representative any time!
Don't worry - we're with you every part of the way - denials are very rare!
The most common reason for denial is because a given product was not purchased from Mobile Defenders.
If you'd like the product returned to you on your next order, please contact your designated representative within 7 days. Unfortunately, all denied products are recycled after a one week grace period, and thus, are no longer recoverable.
Mobile Defenders has the largest support team in the industry. We are always available for any question you may have. Reach out to our general support line at (616) 551-2286, or reach out to your account representative.