General Returns Policy
The Mobile Defenders Warranty
Mobile Defenders’ quality assurance initiatives include our warranty, in addition to international and domestic inspection processes, ISO 9001:2015 certified testing procedures, and a commitment towards further investment in raising quality standards industry-wide! Still, with delicate electronic components (and various shipping stages) - part defects are an unfortunate reality. Luckily, we’re here to take the “headache” out of the returns process by being with you every part of the way.
Returns Documentation (Electronic and Print) Requirements
Unfortunately, if an item is shipped to Mobile Defenders without paperwork, processing will be delayed significantly. Though our team members will make every attempt to identify mystery shipments, we can not guarantee their successful processing. These items go into our “status pending - more information needed” queue and are recycled after 30 days (if ownership can not be uncovered).