Warranties

• One-year warranty on manufacturer defects
• Does not cover technician or incidental damages
• Non-defective parts are eligible for return and are reimbursed at market rate
• Parts must be purchased from Mobile Defenders
• If the part is broken in transit, we allow three business days to return
• Parts should be sent back in "like-new" condition (as feasible)

• One-year warranty on manufacturer defects
• Does not cover technician or incidental damages
• Non-defective parts are eligible for return and are reimbursed at market rate
• Parts must be purchased from Mobile Defenders
• If the part is broken in transit, we allow three business days to return
• Parts should be sent back in "like-new" condition (as feasible)

• 6-month warranty on manufacturer defects
• Does not cover technician or incidental damages
• Non-defective parts are eligible for return and are reimbursed at market rate
• If battery is punctured or shows swelling, please reach out to your representative or [email protected] with the SKU and a picture of the damaged product
• Parts must be purchased from Mobile Defenders
• If the part is damaged in transit, we allow three business days to return
• Parts should be sent back in "like-new" condition (as feasible)

• No returns accepted after 90 days, unless product is defective

• One-year warranty on manufacturer defects
• Does not cover technician or incidental damages
• Parts should be sent back in "like-new" condition. Tampering with film, adhesive, tape, or other components will result in denial
• Non-defective parts are eligible for return and are reimbursed at market rate
• Parts must be purchased from Mobile Defenders
• If the part is broken in transit, we allow three business days to return
• Parts should be sent back in "like-new" condition

• One-year warranty on manufacturer defects
• Does not cover technician or incidental damages
• Parts should be sent back in "like-new" condition. Tampering with film, adhesive, tape, or other components will result in denial
• Non-defective parts are eligible for return and are reimbursed at market rate
• Parts must be purchased from Mobile Defenders
• If the part is broken in transit, we allow three business days to return

• 6-month warranty on manufacturer defects
• Does not cover technician or incidental damages
• Parts should be sent back in "like-new" condition. Tampering with film, adhesive, tape, or other components will result in denial
• If battery is punctured or shows swelling, please reach out to your representative or [email protected] with the SKU and a picture of the damaged product
• Non-defective parts are eligible for return and are reimbursed at market rate
• Parts must be purchased from Mobile Defenders
• If the part is broken in transit, we allow three business days to return

• No returns accepted after 90 days, unless product is defective

• One-year warranty on manufacturer defects
• Does not cover technician or incidental damages
• Parts should be sent back in "like-new" condition. Tampering with film, adhesive, tape, or other components will result in denial
• Non-defective parts are eligible for return and are reimbursed at market rate
• Parts must be purchased from Mobile Defenders
• If the part is broken in transit, we allow three business days to return
• Parts should be sent back in "like-new" condition (as feasible)
• No returns accepted after 90 days, unless product is defective

• 3-month warranty on manufacturer defects
• Does not cover technician or incidental damages
• Non-defective products are eligible for return and are reimbursed at market rate
• Products must be purchased from Mobile Defenders
• If the product is broken in transit, we allow three business days to return
• Products should be sent back in "like-new" condition (as feasible)

• 6-month warranty on manufacturer defects
• Does not cover technician or incidental damages
• If battery is punctured or shows swelling, please reach out to your representative or [email protected] with the SKU and a picture of the damaged product
• Non-defective products are eligible for return and are reimbursed at market rate
• Products must be purchased from Mobile Defenders
• If the product is broken in transit, we allow three business days to return
• Products should be sent back in "like-new" condition (as feasible)

• No returns accepted after 90 days, unless product is defective

• Discontinued from Mobile Defenders catalog 5/1/2020
• Not available for return after 5/1/2021
• Chromebook parts available for purchase from eduPARTS

Due to safety concerns, Mobile Defenders will not accept returns of Personal Protection Equipment (PPE).

• 3-month warranty on manufacturer defects
• Does not cover technician or incidental damages
• Non-defective products are eligible for return and are reimbursed at market rate
• Products must be purchased from Mobile Defenders
• If the product is broken in transit, we allow three business days to return
• Products should be sent back in "like-new" condition (as feasible)

• 3-month warranty on defective accessories
• Non-defective products are eligible for return and are reimbursed at market rate
• Products must be purchased from Mobile Defenders
• If the product is broken in transit, we allow three business days to return
• Products should be sent back in "like-new" condition (as feasible)

• No returns accepted after 10 days, unless product is defective

• The Manufacturer's Limited Warranty is between 3 months and up to 1-Year for most products. Misuse, abuse, modifications (both to hardware or software) or neglect negates this warranty. Warranty claims must be submitted directly to the manufacturer (please visit their support page here: http://www.dji.com/support).
• Does not cover the product for cosmetic defects that does not limit the product's functionality (such as: color coherence, indistinct patterns caused by manufacturing methods, coating retouch details, scratches on the surfaces, any sounds which may occur when making adjustments on the products, etc.).

Unfortunately, Mobile Defenders does not accept returns for products purchased elsewhere; these warranties will be denied and recycled after 7 days.

What is a restocking fee?

When a product is non-defective but is being returned, a restocking fee may be applied. Additionally, the product is refunded based on the current market rate.

Every part returned to Mobile Defenders is tested by our RMA department for technician or incidental damage, regardless of the reason for the RMA. We do this to ensure quality of future part orders and guarantee any products returned to stock are of the highest quality.

The restocking fee on non-defective parts ranges from 20% to 35%, and is non-refundable depending on the product and the time of the return. Please note that this only applies to non-defective products.